FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
General Important Clauses
For detailed terms regarding returns, warranties, and refunds, please refer to the footer.
Frequently Asked Questions
Business Hours
Our customer service team is available Monday to Friday, 3:00 AM – 12:00 PM (CET).
You can email us anytime, and we will respond within 24 hours.
Taxes & Customs Fees
No additional customs fees or taxes are required. Shipping and taxes are already included in the price.
Shipping Locations
EU orders are shipped from our Poland warehouse
Delivery time: 3–7 business days
Shipping available to most EU countries (excluding Cyprus and Malta)
Order Processing & Delivery Time
Processing time: 1–2 business days
Shipping time:
Poland warehouse: 3–7 business days
China warehouse: 7–15 business days
Note: Delivery times may vary depending on location and customs.
Order Tracking
You can track your order via the tracking link on our website (header or footer).
Dropshipping
Yes, we support dropshipping partnerships. Please contact us for cooperation details.
Damaged Items
If your item is damaged during shipping:
Contact us within 14 days
Provide photos or videos
We will replace the damaged parts
Maintenance
We recommend servicing your e-bike:
- Once per year, or
- Every 1,000 miles (1,600 km)
Battery Care
Charge regularly
Avoid extreme temperatures
Store in a cool, dry place
Maintain steady riding to save battery